Design Critique: Products for People

by Timothy Keirnan · · · · 3 subscribers

Our show encourages usable designs for a better customer experience in products and services. Each episode is different, with the only constant being our demand that UX design make our lives better and provide long term value. If you care about design's impact on our modern quality of life, give us a listen. You will hear: * Critiques of products & services we've used thoroughly, * Interviews with people whose work or books we admire, and * Discussions of design methods we use in our own user experience research and design careers.

Kelly Goto, owner and principal of gotomedia and gotoresearch, joins Timothy Keirnan for a discussion about universal design and related topics. Dave M-R and Tim discussed Kelly's excellent 2018 article about professional terminology in episode 135 last year. Now she is on the show herself to cover a fun range of topics, including * Universal Design, * Inclusive Design, * Accessibilty, * Japanese design, and * Designing for an aging population It's 45 minutes of serious discussion that doesn't take itself too seriously. Kelly provided the following links to continue the learning after you're done listening:

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Tags: design, arts, ux, business, factors, experience, research, software how-to, user, human, management & marketing, interview, technology, usability

Older Episodes

Larry Rusinsky returns to the show to help Tim critique the Bose QuietComfort 25 acoustic noise canceling headphones. The links referred to in the episode include:
Chief Phillips of the Plymouth Township Fire Department has the mind of a firefighter and the heart of a User Experience designer. Join him and Tim Keirnan for a sequel to our pumper truck design episode, this time to discuss the design of our ...
Tesla Model 3 owners Ryan Malcolm and Syed Ibrahim join Tim Keirnan for a thorough critique of their cars while Tim moderates this ad-free, in-depth discussion. We follow the show's Critique by Values model to learn how Ryan and Syed experienced each...
Dr. Rebecca Grier joins Tim Keirnan for a wordcast episode about Fitts' Law and Fitts' List. Who was Paul Fitts and how did this legendary psychologist impact our design professions to this day? In a beautiful bit of synchronicity, Wired magazine...
Jared Spool and Dana Chisnell join Tim Keirnan for a conversation about what Tim is calling the "buzzwordification" of UX. Has the increasing notoriety of this profession label helped us? Has it hindered us? Maybe it's a balance of pro and con. Maybe...
Mike Velasco joins Timothy Keirnan to critique the E-sds HDMI 2 Port KVM Switch Box. This item enables the use of two computers with a shared keyboard (K), video monitor (V), and mouse (M). The holistic excellence of this product is surprising. When a...
Paul Axente, host of meetup group UX City and producer of the new Design Conversations podcast, joins Tim Keirnan for a wide-ranging discussion about UX in Romania and other topics, including: * UX City's purpose and meetings * Paul's unique route to...
returns to talk with Tim Keirnan about labels for our field. This continues our long-running friendly discussion about what we call our profession and why, and is there a difference--or should there be--between User Experience and Customer Experience?...
Keith Instone and Serena Rosenhan both return to the show for an episode about UX and "buzzwordification". The last 3-4 years have seen a big rise in the use UX terminology in the media and among coworkers. What are the advantages and disadvantages...
Syed Ibrahim returns to the show to talk with Tim about his side project, . Syed's story of creating this web application is a terrific example of doing a minimum viable product. He candidly shares both advantages and disadvantages of releasing an...
Ben Woods joins Tim Keirnan for a single point perspective on the Fiskars StaySharp Max reel mower. Needing neither gasoline nor electricity, this lawnmower is completely powered by the user to cut the lawn. Ben discusses the values that led to his...
Fire Department Chief Dan Phillips joins Tim Keirnan for a discussion about designing the new fire engine for Plymouth Township, Michigan. How does a fire department decide which features are most needed, most wanted, and affordable for a given budget...
Author Giles Colborne returns to Design Critique to talk with Tim Keirnan about the new second edition of Simple and Usable: Web, Mobile, and Interaction Design. Simple and Usable is one of the best books on UX we've owned in our careers. The contents...
Mike Velasco joins Tim Keirnan for a critique of the Milwaukee 13" Jobsite Work Box. This tool box is oriented vertically in contrast with conventional tool box designs, which provides both advantages and disadvantages. While Mike enjoys the design...
Industrial designer Gene Duarte joins Tim Keirnan for a discussion about the Pod Light and the Blade Multi Light, two of Gene's designs for Mychanic. As Head of Product Development, Gene tells the story behind the designs of these two creative and...
Molly Fuller from episode 127 returns to tell us about her Indiegogo campaign to fund development of more stylish and affordable compression clothing for teens with autism and sensory disorders. Check it out at...
Molly Fuller joins Tim Keirnan to discuss creating stylish clothing for teens with autism spectrum disorder or other sensory needs. Her clothing designs use compression as a form of deep pressure for comfort and relaxation. Medical clothing does not...
Let it snow! This episode finds Tim and guest cohost Mike Velasco talking about the customer experience of snowblowers. Or snowthrowers. Tim relates his newbie snowblower customer experience with the Toro SnowMaster 724 QXE while Mike relates his long...
Accessibility expert Mike Elledge joins Tim Keirnan for an out-of-the-box critique of the Reizen 12-Digit Jumbo Talking Calculator. This calculator has many features that make it a good choice for people with low vision or coordination troubles, with...